Frequently Asked Questions

I want to order! What's the process?

That’s great! Getting started is simple, just get in touch!
We will then arrange to get your menu, and other details that we’ll need to setup your website, menu & ordering system.

Don’t worry if you don’t have everything at hand just yet, we’ll make a start and add your details as and when we get them.

We’ll upload your menu to the system, to make it easier for you to see how it works, and be able to edit it as you wish later.

If you wish to talk on the phone just give me a call.

Are there any charges on orders I receive?

No, we take no commission charges on your orders. You just pay the flat monthly fee. Of course, if you accept card payments your merchant account provider (Stripe) will take their fee, as usual.

How long will it take to get the website up?

We can usually get your website up and running live in about 1 – 2 weeks.
This will depend on how soon you can get your information to us.

Things like your Menu, your write up content (who you are, what you do etc…) and any photo’s you may wish to use.
Or if you already have a domain name, how soon you can change the DNS settings.

How many pages will my website have?

Our standard design will be a modern one page design, similar to the demo website.

Of course, if you want something more complex we can design you a bespoke website just for you. Please contact us to receive a custom quote.

Will I be able to update my website?

Yes, you will have access to a content management system where you can edit the text and images of your website.
(It goes without saying you have access to edit your menu.)

Will my website look good on phones and tablet?

Yes, your website will be up to the latest modern standards. We want you to look good!

Is there a setup fee?

To lower the monthly fee we have now introduced a small website design and setup fee. Meaning you will save more money in the long run. We want to make it easy for you to get started and we hope you will be delighted with our service and stay with us for long time.

How do I receive the orders?

You’ll receive the orders via an App you’ll install on your Smart phone or Tablet.

You’ll also get an email of each order, that you can use to make a print out.

You can also login to a website control panel where you can view all orders & customers, on a larger screen.

How soon do I receive card payments?

The ordering system holds the money for 20 hours from the time of order, then places it directly into your merchant account (Stripe).

This is actually to help you from incurring any unwanted extra charges, for example if you had a dispute with a customer.

The thinking is after 20 hours, there is little chance of there being any disputes.

At no time do we have access to your money, it goes from the customer to the ordering system (20 hours) and into your Stripe account.

Do you charge VAT?

No, we are not VAT registered therefor we do not charge you VAT.

Have Any Questions?

You can ask your question anytime via this form or email or live chat or you can what’s app us. Thanks for your approach

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OUR LOCATION

Suite-215, Bow Business Centre, 157-159 Bow Road, London, E3 2SE

CALL US

02079934692

DROP US A LINE

  • sales@localfoodordering.co.uk
  • support@localfoodordering.co.uk